Privacy Policy
Last updated: 21 August 2026
1. Who we are
Barbering School Wales Ltd, trading as Barber School Wales, is responsible for the personal information described in this policy.
Our address is:
Barber School Wales
2nd Floor, 26–27 St Mary Street
Cardiff
CF10 1AB
Email: info@barberschoolwales.co.uk
For data-protection purposes, Barbering School Wales Ltd is the data controller.
2. Information we collect
Depending on how you interact with us, we may collect:
Your name, address, email address and telephone number
Your date of birth
Emergency-contact and parent or guardian information
Course enquiries, applications and enrolment details
Student attendance, progress, assessment and qualification records
Payment status, payment schedules and transaction records
Communications between you and Barber School Wales
Information needed to provide learning support or reasonable adjustments
Website information such as your IP address, device, browser, pages visited and cookie preferences
We do not normally receive or store your complete card or bank details. Payments are processed through the relevant payment provider.
3. How we collect your information
We may collect information when you:
Complete a website form
Request an information pack
Apply for or enrol on a course
Sign a Student Course Agreement
Contact us by email, telephone or social media
Make a payment or arrange a payment plan
Apply for external finance
Attend a course or complete an assessment
Use our website or accept website cookies
4. How we use your information
We use personal information to:
Respond to enquiries and provide course information
Process applications and enrolments
Send and manage Student Course Agreements
Deliver courses, training and assessments
Monitor attendance and student progress
Register learners and administer qualifications
Manage payments and payment plans
Provide student support and reasonable adjustments
Maintain the security and operation of our website
Improve our courses and customer service
Send marketing where you have consented or where otherwise permitted by law
Meet legal, accounting, awarding-body and regulatory requirements
Establish, exercise or defend legal claims
5. Our lawful bases
Depending on the circumstances, we process information because:
It is necessary to take steps before entering into a contract
It is necessary to perform the Student Course Agreement
We must comply with a legal obligation
It is necessary for our legitimate interests, such as administering courses, protecting our business and improving our services
You have given consent, including for certain marketing or non-essential website cookies
You can withdraw consent at any time. Withdrawing consent does not affect processing that took place before it was withdrawn.
Where you voluntarily provide health, disability or accessibility information, we will use it only where necessary to provide support, make reasonable adjustments or protect your wellbeing. We will apply the additional protections required by data-protection law.
6. Who we share information with
We do not sell personal information.
Where necessary, we may share information with:
Employees, tutors, assessors and authorised contractors
VTCT Skills and other qualification or quality-assurance bodies
Squarespace, which hosts our website
Mailchimp or another provider used to send requested information and emails
SignWell, which processes electronic signatures
Partial.ly or another provider used to administer instalment plans
Kandoo and relevant lenders if you choose to apply for external finance
Banks and payment-processing providers
Google services used for website analytics and advertising, subject to your cookie choices
Booking services such as Barespace when you choose to use those services
Accountants, insurers, professional advisers and IT providers
Regulators, public authorities or law-enforcement bodies where required
These organisations may act as processors working on our instructions or as separate controllers responsible for their own use of your information.
External finance providers will provide their own privacy information when you make an application.
7. International transfers
Some service providers may process information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy regulation, approved contractual clauses or another safeguard recognised under UK data-protection law.
8. How long we retain information
We keep information only for as long as it is reasonably required.
Generally:
Unsuccessful enquiries and applications may be retained for up to 24 months after the last meaningful contact
Marketing information is retained until you unsubscribe or object
Contracts and payment records may be retained for up to six years after the end of our relationship
Student, assessment and qualification records are retained for the period required by the awarding body, applicable law and our legitimate record-keeping requirements
Website and analytics information is retained according to our cookie settings and the relevant provider’s retention period
We may retain information for longer where necessary to meet a legal obligation or deal with a complaint or legal claim.
9. Marketing
You can unsubscribe from marketing emails by using the unsubscribe link in the email or contacting info@barberschoolwales.co.uk.
Service messages about an enquiry, application, payment or course are not marketing and may still be sent where necessary.
10. Applicants under 18
Where an applicant is under 18, we may request information about their parent or guardian and involve that person in the enrolment and contractual process.
Parents and guardians should ensure they have permission before giving us information about another person.
11. Automated decisions and external finance
Barber School Wales does not normally make decisions about students solely through automated processing.
External lenders may use automated systems when assessing finance applications. Information about this will be provided by Kandoo or the relevant lender.
12. Your rights
Depending on the circumstances, you may have the right to:
Request a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete information
Ask us to restrict how information is used
Object to certain processing
Request the transfer of information
Withdraw consent
Object to direct marketing
To exercise a right, email info@barberschoolwales.co.uk. We may need to confirm your identity before responding.
13. Complaints
Please contact us first if you have concerns about how we use your information.
You also have the right to complain to the Information Commissioner’s Office. Further information is available at ico.org.uk/make-a-complaint.
14. Cookies
Our website uses cookies and similar technologies. More information is available in our Cookie Policy.